Terms of Service

1About us and these terms

Chartvane is provided by [Company Name] Ltd (“we”, “us”, “our”), a company registered in England and Wales under company number [company number]. Our registered office is [registered office address], and you can contact us at [support@yourcompany.com].

These terms, together with our Refund Policy and Privacy Policy, form the agreement between you and us. By creating an account or buying a package, you accept them.

If you accept these terms on behalf of an organisation, you confirm that you have authority to do so, and “you” means that organisation. Some sections apply differently to consumers (people using Chartvane for purposes outside their business or profession) and to business customers; where that is the case, we say so.

2The service

Chartvane is web-based software for importing price history, market data and other data, and creating charts, dashboards and reports from it (the “Service”). The features included depend on your package, as described on our website on the date you buy or change it.

Chartvane is a tool for charting and reviewing data you provide. It is not a broker, exchange or investment adviser. It doesn’t give investment, financial, tax or other professional advice or recommendations, it doesn’t place orders, and it doesn’t hold money or assets for you. You are responsible for decisions you make using your charts and reports.

Prices can fall as well as rise, and past performance shown on a chart is not a reliable guide to future results.

3Your account

• You must be at least 18 and give us accurate, complete information, and keep it up to date.
• Keep your sign-in details safe. You are responsible for activity under your account, including by people you invite.
• Each editor seat is for one named person. You can reassign a seat to someone else, but seats can’t be shared.
• Tell us straight away at [support@yourcompany.com] if you think someone has used your account without permission.

4Packages, prices and payment

• Each package is a one-time payment. You pay once, by card through our payment provider, when you buy. There is no subscription, nothing renews automatically, and we won’t charge your card again unless you choose to buy an upgrade or another product.
• Your payment gives you access to the package you bought, including product updates, for as long as Chartvane is available. Section 14 explains what happens if we ever stop providing it.
• Prices are in euros (EUR). VAT or other sales taxes may be added depending on where you are. The total is shown at checkout before you pay.
• Your package is activated as soon as your payment is confirmed, and we email you an invoice. Past invoices are available in your account settings.
• You can upgrade to a larger package at any time by paying the difference between the price you paid and the current price of the new package.
• We may change our prices for new purchases at any time. A price change never affects a package you have already paid for.

5Refunds and closing your account

Refunds are covered by our Refund Policy, which gives you a full refund if you ask within 14 days of paying. If you are a consumer, you also have a legal right to cancel within 14 days of buying; the Refund Policy explains how this works.

You can close your account at any time from your account settings or by emailing [support@yourcompany.com]. Closing your account after the 14-day period doesn’t entitle you to a refund, except where the law requires one.

6Acceptable use

You must not use Chartvane to:

• break any law or infringe anyone’s rights, including intellectual property and privacy rights;
• upload malware or anything designed to damage or interfere with systems or data;
• access accounts, data or systems you are not authorised to access, or test our security without our written permission;
• publish content that is unlawful, defamatory, hateful, harassing or deliberately misleading;
• overload or disrupt the Service, including by automated access outside our published API limits;
• copy, resell or sublicense the Service, or offer it to others as your own service, except for sharing and embedding your own charts as the Service allows; or
• reverse engineer or decompile the software, except where the law allows it.

We may remove content or suspend access that breaks these rules, as described in section 14.

7Your content

• You keep all rights in the data, files, charts and comments you upload or create (“Your Content”).
• You give us a limited, non-exclusive licence to host, copy, process and display Your Content only as needed to provide the Service and support to you.
• You are responsible for having the rights to upload Your Content and for its accuracy. Charts show the data you provide, and we don’t check it.
• You can export or delete Your Content at any time while your account is open. After your account closes, we keep it for 30 days so you can export it, then delete it as described in our Privacy Policy.

8Our software and brand

We and our licensors own the Service, including the software, design, text and graphics, and the Chartvane name and logo. For as long as you have access to your package, we give you a non-exclusive, non-transferable right to use the Service in line with these terms.

Charts and reports you create are yours to use for any lawful purpose, including commercially. If you send us feedback or ideas, we may use them without any obligation to you.

9Availability, support and changes

• We aim to keep Chartvane available at all times, but it may occasionally be unavailable for maintenance or for reasons outside our control. We give advance notice of planned maintenance where we can.
• Support is provided by email, with the response times for each package shown on our website.
• We improve Chartvane regularly and may change or remove features. We won’t remove the main features included in the package you bought. If a change outside our control forces us to, we will tell you in advance and offer you an equivalent feature or a fair partial refund.

10Third-party services

The Service can connect to databases, files and other services that you choose, such as a market data provider. We are not responsible for those services, and your use of them is governed by their own terms.

Prices and other market data in the Service come from you or from providers you choose. We don’t check this data, and it may be delayed, incomplete or wrong. Some providers limit how their data can be shared, published or embedded, and you are responsible for following their terms when you share charts that use it.

11Data protection

We handle personal data as described in our Privacy Policy. Where we process personal data in Your Content on your behalf, our data processing agreement applies, and it forms part of these terms for business customers.

12Our responsibility to you

If you are a consumer

We provide the Service with reasonable care and skill, and as described. If it isn’t, contact us and we will try to fix it. You may also be entitled to a price reduction or a refund. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable. If you use the Service for any business or professional purpose, we are not liable to you for loss of income, business interruption or loss of business opportunity.

If you are a business customer

• Except as set out in these terms, the Service is provided “as is”, and we exclude all implied terms to the extent the law allows.
• We are not liable for any indirect or consequential loss, loss of income or revenue, loss of business, loss of goodwill, or loss or corruption of data. Please keep your own copies of important data.
• Our total liability to you for all claims is limited to the total amount you paid us for your package.

For everyone

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

13Claims caused by your content

If you are a business customer, you agree to cover our reasonable costs and losses arising from any claim by a third party that Your Content, or your breach of section 6, infringes their rights or breaks the law. We will tell you promptly about any such claim and let you take part in its defence.

14Suspension and termination

• You can stop using Chartvane and close your account at any time, as described in section 5.
• We may suspend or close your account if you seriously or repeatedly break these terms, if your payment is reversed without good reason, or if the law requires us to. Where reasonable, we will warn you first and give you a chance to fix the problem.
• If we decide to stop providing Chartvane altogether, we will give you at least 90 days’ notice by email so you can export your content. This doesn’t affect any refund you are entitled to by law.
• Sections 7, 8, 12, 13, 16 and 17 continue to apply after the agreement ends.

15Changes to these terms

We may update these terms. We will give you at least 30 days’ notice by email of changes that materially affect your rights. A change will never reduce the main features of a package you have already paid for. Minor changes, such as corrections or clarifications, apply when we publish them on this page.

16General

• We may transfer our rights and obligations under these terms to another organisation, and will tell you if we do. You may transfer yours only with our written agreement.
• If a court finds part of these terms unlawful, the rest stays in force.
• If we delay in enforcing these terms, we can still enforce them later.
• Nobody other than you and us has any right to enforce these terms.
• For business customers, these terms, the Refund Policy, the Privacy Policy and any data processing agreement are the entire agreement between us about the Service.

17Governing law and disputes

If you have a complaint, please contact us first at [support@yourcompany.com]. We will do our best to resolve it.

These terms are governed by the law of England and Wales. If you are a consumer, you can bring proceedings in the courts of England and Wales, or in Scotland or Northern Ireland if you live there. If you live in the European Union, you also keep the protection of the mandatory consumer law of your country and may bring proceedings there. If you are a business customer, the courts of England and Wales have exclusive jurisdiction.

18Contact us